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The 1990s have seen tremendous changes in the delivery of social services.
This book explores one significant trend, the increased competition between
agencies, specifically in Alberta, and how it affects those who deliver
employment and self-employment training, the community-based trainers. The author highlights key competitive activities voluntary agencies now
undertake to provide their services in the current environment. He explores the
changes in funding, programming, administration, and more as agencies
increasingly adopt a business model to survive. Recommendations aimed at
alleviating some of the negative aspects of this new reality are made for
funders, service providers, and stakeholders.
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