Cultures at Work explores the challenges and opportunities presented by the growing inclusion of a culturally diverse workforce within the non-profit, community services sector. The book describes a range of actual and potentially conflictive situations such as: Staff attitudes or behaviours which are perceived by clients or other colleagues as inappropriate or discriminatory; tense situations between managers and employees that can be attributed to linguistic and cultural misunderstandings and potential under-utilization of talents and resources of immigrant employees

Ana Maria Fantino weaves theoretical concepts with examples, real stories, myths and poetry, as she develops a framework for understanding the tacit dynamics of interaction between people of different cultural backgrounds. She also identifies the main issues relating to world migration and the journeys migrants embark upon when they decide or are forced to cross borders.

Through dialogues, based on the lived experiences of Canadian born and foreign born managers and employees, Ana Maria Fantino vividly illustrates ways in which culture plays out in the everyday life at the workplace. She also provides suggestions and recommendation for dealing with cultural differences at work, a glossary of terms, and an extensive bibliography.    

©2006; 65 pages, soft cover